Refund policy
Vodda Jewelers Store Policies
At Vodda Jewelers, we are committed to providing high-quality jewelry and excellent customer service. Please read our store policies below to ensure a smooth and pleasant shopping experience.
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Returns & Exchanges
- Returns: We accept returns within 10 days of receiving your purchase, provided the item is in its original condition, unused, undamaged, in its original packaging, and with the original tag attached. A valid receipt is required to process the return. Please note that the item must be returned in the same condition it was received.
- Exchanges: Items can be exchanged within 10 days, subject to availability in our inventory. If you wish to exchange an item, please contact us as soon as possible to confirm inventory and initiate the exchange process.
- Custom Orders: Custom-made and personalized pieces are non-refundable. Due to the bespoke nature of these items, we cannot offer exchanges or returns once the order has been confirmed and processed.
- Correctly Shipped Merchandise: We do not accept returns on merchandise that has been correctly shipped according to the original order specifications. Please double-check your order before completing the purchase to ensure all details are correct.
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Shipping & Handling
- We offer reliable shipping options to deliver your jewelry safely and promptly. Shipping costs will be calculated at checkout based on your location.
- Free Shipping: Orders over $250 qualify for free standard shipping.
- We also offer In-Store Pickup. You can choose this option at checkout and pick up your order at our store during business hours.
- Once your order has been processed and shipped, you will receive a tracking number to monitor the delivery progress.
- Please note that we are not responsible for delays caused by third-party shipping carriers or incorrect shipping information provided at the time of purchase.
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Customer Service
- Our customer service team is available to assist you with any questions, concerns, or requests you may have. You can reach us via email at info@vodda.com, by phone at (787) 725-1577, or via WhatsApp at 939-282-7732 during business hours (11:00 AM to 5:00 PM).
- We strive to respond to all inquiries within 1-2 business days. For urgent matters, please contact us directly via phone or WhatsApp.
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Product Care
- To ensure the longevity and beauty of your jewelry, please follow our recommended care instructions, which are available on our website or upon request.
- Vooda Jewelers is not responsible for damage caused by improper care, accidents, or general wear and tear. We recommend that you store your jewelry in a safe place when not in use and avoid exposing it to harsh chemicals or environments.
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Privacy & Security
- Your privacy is important to us. We are committed to protecting your personal information. All transactions on our website are processed using secure methods, and we do not share your information with third parties unless required by law.
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General Terms
- All purchases made on our website or in-store are subject to the terms and conditions set forth in these policies. We reserve the right to update or modify our policies at any time, and any changes will be communicated to customers via our website.
- By making a purchase, you agree to adhere to all of the above policies.
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Store Hours
- Sunday: Closed
- Monday - Friday: 10:00 AM - 5:30 PM
- Saturday: 10:00 AM - 6:00 PM